Privacy Policy

1. What we collect

We only collect what we need to run your orders and your account:

• Your name and mobile number (your mobile number is your login).
• Your delivery address and the details of your orders.
• Your payment reference (for example the bKash or Nagad TrxID and the number you paid from). We never see or store your PIN or card details.
• Messages you send us in the app.
• If you log in with Google or Facebook: the name, email and profile picture they share with us.
• Basic use of the site, such as when you were last active, so the site works properly.

2. How we use it

• To take, confirm, pack and deliver your orders.
• To check payments and prevent fake or repeated payment references.
• To reply to your messages and give support.
• To keep your account and the site safe and working.

3. Who we share it with

We do not sell your information. We share only what is needed with:

• Delivery and courier partners, so they can deliver your order (name, phone, address).
• Service providers that run our site: Google Firebase (login and database), Cloudinary (product images) and Vercel (hosting).
• Authorities, only if the law requires it.

4. On your phone

Your cart and "Recently viewed" products are saved on your own phone or browser, not on our server. "Recently viewed" clears itself after 24 hours.

5. How long we keep it

We keep your account and order information while your account is active and as long as we need it for delivery, returns, accounts and the law. After that we delete it or remove your personal details.

6. Your choices

You can ask us to show, correct or delete your information at any time. You can also log out and stop using the site whenever you like.

7. Delete your data

To delete your account and personal data, send us a message from the Messages page of the app (or on our WhatsApp chat) saying "Delete my data", from the same account or phone number. We will confirm and delete it as soon as we can, normally within 30 days.

Some order and payment records may be kept for accounting or legal reasons. If you logged in with Facebook, you can also remove AlibabuBD from your Facebook settings under Apps and Websites.

8. Children

AlibabuBD is for adults. If you are under 18, please shop together with a parent or guardian.

9. Changes

We may update this page. The date at the top shows the latest version.

10. Contact

Questions about your data? Send us a message from the Messages page in the app, or use the WhatsApp chat button on the site.